Triviality of Detail

If you can tell, I am feeling a bit Bond, James Bond. If he can have a movie called the Quantum of Solace then I jolly well am justified writing a blog entry titled such. But it is true folks, life is about the bigger picture, not the 300mm zoom version shot from a voyeuristic… Continue reading Triviality of Detail

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Disclaimer: The CYA Clause

The new corporate conglomerate is a very scared body. So traumatised are they by the very people that they try to  serve and save that they don’t know anymore how to get up in the morning and breathe without pissing off some activist, a minority community, or an endangered species of a rare marsupial. What… Continue reading Disclaimer: The CYA Clause

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That Telephone Call…

Like a mild rash in the nether regions, we have all got it at one point or another. At all odd hours, odd situations – “Hello, Good evening sir/ma’am, would you like a credit card/loan/phone connection…they are like spam in your mailbox except that unlike spam they arrive at the most inauspicious of occasions. I… Continue reading That Telephone Call…

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Are We Being Served??

The world is full of places and institutions that we collectively refer to as the hospitality industry – bars, cafes, restaurants, hotels, motels – all are a dot on the hospitality map. Hospitality itself can be defined as the combination of an array of products (tangible) and a series of actions (intangible) which together help… Continue reading Are We Being Served??

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